Reinvent your SaaS help desk today. CeunTaERP has everything you need to refine your customer support in one place — ticket management across multiple channels, process automation, SLA tracking, reporting and more.
CeunTaERP includes configurable dashboards to help you streamline service issues. Real-time insights help you identify bottlenecks and implement best practices faster in your SaaS help desk.
Don't miss support calls from your customers. CeunTaERP makes it easy to convert all interactions into data so your support team doesn't have to juggle between apps. With Call Popup, you can receive live notifications of incoming calls on your desktop. You can also turn emails in your inbox into tickets with this open source SaaS help desk software.
Reduce overhead of manual work by setting up assignment rules (such as round robin or load balancing) to automatically assign tickets among the team. This leaves more time to respond to customers, empowering your SaaS help desk to meet commitments on time.
Collaborate to address support tickets with multiple assignments or mentions. CeunTaERP includes out-of-the-box reports to monitor the performance of your support team and analyze ticket traffic (including open and closed tickets).
Personalize your customer experience with SLAs (for your support policy, response and resolution times, etc) based on the expectations you set with customers. You can track fulfillment or failures to improve your support process.
Level up your customers' interaction with your system and boost customer experience. Your clients can track the status of their issues and your team's correspondence in CeunTaERP's Issue Portal. Just invite customers as users in your CeunTaERP account and let them reap the benefits of full transparency — opening sales orders, tracking shipments via delivery note status, raising issue tickets, and tracking resolution details.
Using the Maintenance Schedule feature, you can avoid missing service maintenance visits. Log the employee and work done in each visit and capture customer feedback, all with a single click.
Create your own SaaS help desk software. Map your most important data by adding custom fields in your forms. Customize form behavior by auto-fetching values, hide fields based on user roles, and create custom print formats — all without a single line of code.
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Open Source Software for Modern Businesses
CeunTaERP mobile app helps you keep your business moving from anywhere, so you can stay focused on what matters. Access accounts, update projects and quotations, and quickly take care of tasks all from your phone or tablet.
CeunTa ERP has a host of built-in integrations that help your business take-off faster
Used by more than 120 companies across the world
CeunTaERP is used by more than 120 companies across the world